Wellbeing Coordinator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Fulltime: 37hrs per week
Proposed Interview Date: TBC
We have an exciting opportunity for a Wellbeing Coordinator to provide intensive housing management and wellbeing services to tenants living in Saffron communities. To work as part of a collaborative and professional team of wellbeing coordinators delivering high quality customer services.
Key Responsibilities Include:
- Carry out the sign-up process and post-allocation activities to enable tenants to be settled within their new home, providing advice and assistance where necessary and to undertake the required follow up tenancy visits.
- Undertake, monitor and maintain fire safety checks and health and safety inspections, ensuring compliance with Saffron’s Health and Safety Policy and Procedures.
- Encourage and empower tenants to maintain independence and maximise customer involvement and ensure tenants know how to use any equipment that is provided.
- Carry out regular inspections of the building to identify and resolve repair, maintenance, and security issues.
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Educations and Qualifications:
- Good level of general education to NVQ level 3, or 3 GCSE’s grade C or higher, or equivalent, to include English Language and Mathematics.
- Full driving license (use of own transport)
Experience:
- An understanding of the needs of older people, including an understanding of the physical and social requirements of the elderly is essential
- To have experience of delivering well-being services
- Ability to accurately record all occurrences, incidents etc.
- An ability to recognise various types of support needs and how they can be addressed
- Experience of working independently and on own initiative and decision making is essential
- Ability to use IT effectively, with proficient keyboard skills and a good working knowledge of Microsoft Office which must include MS Word, Excel and Outlook or willingness to learn
Skills, Knowledge and Abilities:
- Good interpersonal skills – an understanding of the skills required to work in partnership with other agencies and service providers. Tact, diplomacy, integrity, discretion and empathy is essential.
- Understanding of the need for quality service delivery and how to meet the needs identified.
- Ability to remain calm in challenging situations.
- A high level of respect for confidentiality, diversity and a knowledge of related legislation – including GDPR is needed.
- Understanding Safeguarding how to recognise the signs and understand the reporting process.
Personal Attributes:
- Ability to organise work to achieve high performance and the delivery of other management functions and possess excellent administration skills
- Ability to use initiative and assess complex situations
- To maintain a positive and flexible approach in relation to all aspects of customer care and service delivery. To have an ability to adapt to change and undertake self-development & training
- To be able to work to agreed deadlines and prioritise own workload
- To be able to communicate clearly with various audiences both in writing and verbally
Please note this role is subject to a Basic Disclosure and Barring Service check
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Communities:
90% customer satisfaction
Inspiring Innovation:
Creating £3m of capacity to invest
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Time Off
Prioritising Mental Health
Aviva Pension Scheme
Health Schemes
Salary Sacrifice Schemes
Documents
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