Lettings Officer
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Fulltime: 37hrs per week – Fixed Term Contract (6 Months)
Proposed Interview Date: 24th February (TBC)
We have an exciting opportunity for a Lettings Officer o assist in the delivery of a high-quality customer focused service in line with Saffron’s business objectives. The role will include responsibility for ensuring all lettings and mutual exchanges are carried out swiftly, and that key functions and activities within the team are delivered within set policies and timescales ensuring that all tenants receive a first-class service.
Key Responsibilities Include:
- A primary focus on contributing to the voids performance by carrying out the processing and interviewing of prospective tenants, attending property viewings with prospective tenants as well as signing up new tenants. Understanding the needs of any future tenants and their suitability into their home.
- To communicate with prospective tenants and stakeholders, providing lettings advice and keeping all parties informed and updated on the application process when nominated to a Saffron home.
- Assist our tenants to move into their new home by providing support and quality advice on the voids and lettings process. Advising and signposting to services to ensure tenants have any available support.
- To work continuously with improving the service and contributing to the development and implementation of new policies and procedures to meet the changing demands of Saffron and our tenants needs.
- Process and manage mutual exchanges, including offering advice to tenants who may require moving options advice.
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Skills, Knowledge and Abilities:
- Good knowledge of housing legislation and guidance including homelessness and landlord and tenant law (E)
- A working knowledge of voids and lettings, and awareness of best practice in these areas (E)
- Excellent oral and written communication skills and the ability to effectively engage with a diverse range of audiences, including landlords, solicitors and vulnerable customers, in a courteous and professional manner and at times in stressful situations (E)
- Ability to cultivate productive working relationships and networks, liaising effectively with other agencies, providers, other service areas within Saffron Housing Trust and voluntary groups (E)
- Strong interpersonal skills with the ability to negotiate and influence people to achieve effective outcomes, and the ability to resolve difficult and confrontational situations. (E)
- Logical and structured approach to problem solving with the ability to be creative and innovative when appropriate (E)
- Ability to manage, capture and maintain highly accurate information ensuring it is completed in a timely manner within target timescales and to maintain accurate information on databases (E)
- Ability to operate effectively in a changing environment, to develop and acquire new skills and knowledge (E)
- Highly IT literate - skilled in all Microsoft packages (D)
Please note this role is subject to a Basic Disclosure and Barring Service check
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Communities:
90% customer satisfaction
Inspiring Innovation:
Creating £3m of capacity to invest
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Time Off
Prioritising Mental Health
Aviva Pension Scheme
Health Schemes
Salary Sacrifice Schemes
Documents
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