Senior Communications & Marketing Officer
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Fulltime: 37hrs per week – Fixed Term Contract (6 Months)
Proposed Interview Date: TBC
We have an exciting opportunity for a Senior Communications & Marketing Officer to support the development and delivery of the organisation’s Communications Strategy by producing high-quality, audience-focused communications across multiple channels that engage colleagues and key stakeholders and contribute to the delivery of the Inspiring Saffron Strategy.
Key Responsibilities Include:
- Contribute to the development and support the delivery of the organisation’s Communications Strategy through effective multi-channel communications activity aligned to organisational priorities.
- Lead the application and development of Saffron’s brand and tone of voice, ensuring consistent use across all communications.
- Manage and maintain the Saffron website, working with internal stakeholders and external suppliers to ensure content is accurate, accessible, up to date, and compliant with legal and regulatory requirements.
- Deliver communications across internal and external channels including Viva Engage, MS Teams, X, Facebook, LinkedIn, and Instagram, supporting engagement and understanding.
- Lead engagement activity for key organisational initiatives, including surveys, workshops, and focus groups, working with subject matter experts to support their objectives through effective communication.
- Produce high-quality written, digital, and creative content including graphics, posters, and short-form video, using in-house tools and managing third-party suppliers where required, to include the CEO podcast.
- Lead communications and engagement activity for internal events, including colleague events, conferences, and development launches.
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Educations and Qualifications:
- Educated to A-Level or equivalent professional experience (E)
- Relevant qualification in communications, marketing, journalism, or a related discipline, or equivalent professional experience (D)
- Evidence of continued professional development in communications, digital engagement, or related areas (D)
Experience:
- Working in a marketing and communications role, with responsibility for delivering effective multi-channel communications (E)
- Working in the housing sector or a similarly complex, regulated environment (E)
- Developing and delivering content across a range of channels, platforms, and software to meet different audience needs (E)
- Contributing to the development of communications strategy and translating strategic priorities into practical communications plans and activity (E)
- Managing communications activity involving a broad range of internal and external stakeholders with differing needs and expectations (E)
- Producing digital and creative content, including use of design, photo, and video editing tools including Adobe (E)
- Managing communications budgets or delegated spend, including planning, monitoring, and value-for-money decision making (D)
- Supporting internal communications and colleague engagement activity such as surveys, workshops, or focus groups (D)
- Using insight, data, or evaluation to improve communications effectiveness (D)
Skills, Knowledge and Abilities:
- Ability to operate with confidence and credibility, demonstrating sound professional judgement and an understanding of reputational risk (E)
- Excellent written communication skills, with the ability to write in a range of styles and tailor messaging to different audiences in line with an agreed tone of voice (E)
- Strong verbal communication skills, with the ability to communicate effectively with a wide range of audiences (E)
- Strong digital and social media capability, with an understanding of how different platforms are used to support engagement and organisational objectives (E)
- Ability to plan, prioritise, and manage multiple projects and deadlines (E)
- Ability to identify and manage communications risks and escalate where appropriate (E)
- Good IT skills, including Microsoft Word, Excel, Outlook, and MS Teams (E)
Personal Attributes:
- Well organised and methodical, with strong attention to detail (E)
- Able to work effectively both independently and collaboratively as part of a team (E)
- Professional, discreet, and trustworthy, with a clear understanding of confidentiality and data protection requirements (E)
- Creative and solutions-focused approach to problem solving (E)
- Confidence to challenge constructively and suggest improvements where appropriate (E)
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Communities:
90% customer satisfaction
Inspiring Innovation:
Creating £3m of capacity to invest
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Time Off
Prioritising Mental Health
Aviva Pension Scheme
Health Schemes
Salary Sacrifice Schemes
Documents
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