Income Officer
This is a Temporary, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Fulltime: 37hrs per week – Fixed Term Contract (12 Months)
Proposed Interview Date: 9th April (TBC)
We have an exciting opportunity for an Income Officer to work as part of the Income Team to ensure the effective collection of rental income due and the control and recovery of arrears accrued.
Key Responsibilities Include:
- Will have responsibility for rent arrears control and recovery, including service of Notice of Seeking Possession.
- Will have responsibility to use Possession Claims on Line to make possession / warrant applications. To represent Saffron at the County Court in making possession applications and defending stay applications. Attending Evictions
- Build strong, positive relationships with the DWP, local authorities, housing benefit departments, CAB, Age UK, County Courts etc, to help improve service delivery and income collections
- To ensure that all computerised date is updated and recorded correctly on Dynamics 365, RentSense (Mobysoft) to aid the accuracy of statistical and management reports. Process and calculate direct debit applications through AllPay.
- Responsibility for managing accounts where Universal Credit / Housing Benefit is in payment. Accessing the Universal Credit Landlord Portal to verify Universal Credit Claims. To take action to prevent arrears accruing including prompt application for Alternative Payment Arrangements, Managed Payments and Arrears Direct from DWP at the correct trigger points.
For a full list of responsibilities please see the attached Role Profile
Our Ideal Candidate Will Have:
Educations and Qualifications:
- GCSE in English and Maths (Minimum C – or equivalent new grading) (E)
- Highly IT literate - skilled in all Microsoft packages (E)
Experience:
- Experience of working within an Income Recovery team or similar customer focused environment (D)
- Experience of using The DWP Landlord Portal and Possession Claims on Line (D)
Skills, Knowledge and Abilities:
- An understanding of the importance of confidentiality and data protection of business (D)
- Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally (E)
- Understanding of current benefits tenants can claim (D)
- Experience of using Dynamics C365 (D)
Personal Attributes:
- Possess a high level of accuracy and attention to detail with the ability to analyse data effectively (E)
- Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and able to work independently without the need of close supervision (E)
Please note this role is subject to a Basic Disclosure and Barring Service check
The Company
We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.
We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.
We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.
At Saffron
We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our colleagues to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).
You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.
We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.
As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.
Our Strategy
Inspiring Organisation:
Outstanding colleague engagement
Inspiring Communities:
90% customer satisfaction
Inspiring Innovation:
Creating £3m of capacity to invest
Governance
We will operate in a culture where strong governance, compliance and risk assessment is business as usual.
Homes
We will actively manage our existing homes, and deliver new affordable housing to provide quality homes for current and future customers.
Our Benefits
Learning And Development
Time Off
Prioritising Mental Health
Aviva Pension Scheme
Health Schemes
Salary Sacrifice Schemes
Documents
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