Income Officer

Vacancy Salary £30,484 per annum

Vacancy Location Long Stratton, Norwich, Norfolk

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

37.5 hours per week (Monday - Friday)
30 hours per week will also be considered.

We are currently recruiting for an Income Officer to join our team. This role works as part of a Team to ensure the effective collection of rental income due and the control and recovery of arrears accrued.

Key responsibilities include

Will have responsibility for rent arrears control and recovery, including service of Notice of Seeking Possession.

Will have responsibility to use Possession Claims on Line to make possession / warrant applications. To represent Saffron at the County Court in making possession applications and defending stay applications. Attending Evictions.

Responsibility for managing accounts where Universal Credit / Housing Benefit is in payment. Accessing the Universal Credit Landlord Portal to verify Universal Credit Claims.

Assist customers in making claims for Universal Credit where this is necessary. Ensure tenants are provided with, or appropriately signposted to welfare and/or income maximization advice.

Ensure targets are met, and where possible bettered. Including increasing welfare benefit entitlements and benefit backdates.

Our ideal candidate will have:

Experience of working within Income Recovery team or a similar customer focused environment.

An understanding of the importance of confidentiality and data protection of business information.

Possess excellent communication, negotiation and interpersonal skills, with the ability to liaise with various audiences both in writing and verbally.

Excellent time management skills, including an ability to prioritise workload and meet targets. Able to work as part of a team and also able to work independently without the need of close supervision.

Possess a high level of accuracy and attention to detail with the ability analyse data effectively.

The Company

We are a housing association based in Norfolk providing quality homes and services to people across the county and in Suffolk.

We manage over 6,000 homes including affordable homes for those in housing need who cannot afford to rent or buy in the open market.

We offer specialist homes for older and vulnerable adults and are committed to providing new homes to help solve the housing crisis.

At Saffron

We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We trust our staff to do the right thing and we are looking for people whose values are aligned with ours (PACE – Professional, Accountable, Collaborative and Evolving).

You will have the freedom to learn and grow. We are passionate about investing in our people, providing them with the skills they need now, and for their future aspirations. We do this by offering a blend of learning opportunities, including our innovative e-learning platform where learning is self-directed allowing people to learn what they want, when they want to.

We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working.

As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Saffron Community.

Our Strategy

Inspiring Trust

Tenants have told us earning their trust is vital.

Through our Saffron Community Membership we are committed to both understand and transform the way our tenants and their communities feel about Saffron.

We intend to do this by delivering reliable demand-led services and openly involving tenants and their communities in our work.

Inspiring Community

Saffron exists for the benefit of the community.

We are committed to people being able to live independently in warm and affordable homes and see the climate challenge as a great opportunity to renew homes and communities across Norfolk and Suffolk.

By 2030 all our tenants will live in homes that are at least EPC category C and the average SAP rating of their homes will be higher than 80. We intend to be carbon neutral by 2045.

Inspiring Organisation

A place where colleagues can flourish.

To make the biggest impact we need to be an inclusive organisation to work with and work for, motivated by delivering great value for tenants.

By 2050 we intend to become one of the best 10 housing associations to work for, work in partnership with others and before 2030 double our investment in improving homes and communities.